Frequently Asked Questions

  • FAQ

    1. What makes American HiFidelity Co. cables special?
    Our cables are handcrafted in the USA using meticulously selected materials to ensure superior audio fidelity and durability. We pride ourselves on transparency, craftsmanship, and sourcing as many American-made components as possible.

    2. Can I customize the cables to fit my specific audio setup?
    Absolutely! We offer a custom configurator where you can select lengths, connectors, cable risers, and even personalized finishes to perfectly match your audio gear and listening environment.

    3. What is the turnaround time for custom cable orders?
    Typically, custom orders ship within 7-10 business days, depending on complexity and order volume. We’ll keep you updated throughout the process.

    4. Do your cables really improve sound quality, or is it just marketing hype?
    Our cables are carefully engineered and tested to provide measurable improvements in audio fidelity. We encourage you to experience the difference firsthand. Your ears will be the judge!

    5. Are your cables stiff? Is this an issue for installations?
    Our premium cables use solid-core copper for optimal audio performance, making them stiffer than traditional cables. However, once formed and installed, they maintain their shape neatly around corners or furniture, reducing clutter.

    6. Can I return or exchange my cables if I’m not satisfied?
    We offer a 30-day satisfaction guarantee. If you're not completely happy with your cables, simply reach out, and we'll help you with a return or exchange.

    7. Do you offer any warranty on your cables?
    Yes! All American HiFidelity Co. cables include a 3-year warranty covering any manufacturing defects. We also offer a refurbishment program to keep your cables in peak condition long-term.

    8. What payment methods do you accept?
    We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

    9. How can I stay informed about new products or promotions?
    Join our mailing list or follow us on social media to be the first to hear about new releases, special bundles, and exclusive promotions.

    10. Where can I contact you for more questions or support?

    Feel free to reach us through our contact form on the website or email us directly at support@american-hi-fidelity.com.

    We’re always happy to help!